Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional construction services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our construction services, including your name, contact details, property address, project requirements, architectural plans, and payment information. This helps us deliver comprehensive construction solutions and manage project timelines effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality construction services and includes:
- Processing construction project enquiries and proposals
- Managing project documentation and planning applications
- Coordinating subcontractor assignments and material orders
- Processing staged payments and managing project accounts
- Communicating project progress and milestone updates
- Providing warranty documentation and completion certificates
We handle your information responsibly, using it solely for your construction project requirements and essential business operations.
3. Project Documentation and Plans
Your architectural drawings, construction plans, technical specifications, and project correspondence are stored securely and treated as confidential. We maintain these records to ensure project accuracy and regulatory compliance throughout the construction process.
Project documentation is accessed only by relevant team members and is stored on secure systems with restricted access. We maintain project records for 15 years to comply with building regulation requirements.
4. Site Access and Security Information
We maintain records of site access arrangements, security codes, and emergency contact details to ensure safe and efficient project delivery. This information is used solely for construction operations and site safety management.
Access information is stored separately from personal contact details and is accessible only to authorised site personnel during the project duration.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and project information. All client data is stored on encrypted systems with access limited to authorised team members. Physical project documents are securely stored in locked facilities.
Our construction team follows strict confidentiality agreements regarding client information and project details.
6. Project Photography and Documentation
We may take photographs and videos of construction progress for project records, quality assurance, and regulatory compliance. These images are used solely for professional purposes and are stored securely with limited access.
Construction progress documentation is maintained as part of our quality management process and may be used for professional development with client permission.
7. Legal Basis for Processing
By using our construction services, you consent to us processing your information as outlined in this policy. This includes processing necessary for project delivery, regulatory compliance, health and safety requirements, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as architectural consultants, structural engineers, building control officers, and material suppliers involved in your project.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or project details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and project data for as long as necessary to fulfil our services and legal obligations. Construction project records are typically maintained for 15 years after project completion to comply with building regulation requirements, unless you request earlier deletion where possible.
Financial records are retained for 7 years for accounting and tax compliance purposes. Warranty documentation is maintained for the warranty period duration.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025